Parimatch Privacy Policy

The protection of personal data is a core operational commitment of this platform. The following outlines what information is collected, how it is used, and the rights available to users under applicable Indian data protection frameworks.

What Personal Information Is Collected

The platform collects the following categories of personal information during registration and ongoing use of services:

• Full name and date of birth
• Contact details, including email address and phone number
• Residential address and identity documents
• Financial information, including payment method details
• Device identifiers, IP addresses, and browsing behaviour on the site
• Transaction history and account activity

Purpose of Data Collection

Personal information is collected strictly for the following purposes:

• Verifying user identity and age in compliance with applicable regulations
• Processing deposits, withdrawals, and other financial transactions
• Maintaining accurate account records
• Detecting and preventing fraud, money laundering, and unauthorised access
• Fulfilling legal and regulatory obligations applicable in India
• Improving overall platform functionality and service delivery

Security Measures in Place

The platform applies a combination of technical and organisational safeguards to protect user data, including:

• SSL encryption for all data transmitted through the website
• Secure server infrastructure with restricted access controls
• Regular internal audits and monitoring of data processing systems
• Staff training on data handling and confidentiality obligations

User Rights Under Applicable Law

In accordance with Indian data protection laws, including the Information Technology Act, 2000, and the Digital Personal Data Protection Act, 2023, users retain the following rights:

• The right to access personal data held about them
• The right to request correction of inaccurate or incomplete information
• The right to request deletion of personal data, subject to legal retention obligations
• The right to withdraw consent for non-essential data processing at any time

Requests related to any of the above rights may be submitted through the official support channels listed on the website.

All personal data collected through the platform is used solely for lawful, clearly defined purposes. The following outlines the primary categories of use:

Account Management and Service Delivery

• Creating, maintaining, and securing user accounts
• Verifying identity and processing Know Your Customer (KYC) documentation
• Facilitating deposits, withdrawals, and other account-related transactions
• Responding to user queries and providing customer support

Transaction Processing

• Processing payments via approved payment methods
• Verifying payment details and confirming transaction authenticity
• Resolving payment disputes or discrepancies

Platform Optimisation and Analytics

• Analysing aggregated usage data to improve site performance
• Identifying technical issues and enhancing user experience
• Conducting internal research to develop and improve services

Marketing and Communications

With prior consent, personal data may be used to:

• Send promotional communications, including offers and platform updates
• Personalise content displayed to users based on their activity

Users may opt out of marketing communications at any time by following the unsubscribe instructions included in each communication or by contacting the support team.

Regulatory Compliance

• Fulfilling obligations under anti-money laundering (AML) and counter-terrorism financing (CTF) regulations
• Responding to requests from regulatory authorities, law enforcement, or judicial bodies as required by law
• Retaining records for the legally mandated periods under applicable Indian legislation

All data processing activities are conducted transparently, on a lawful basis, and in accordance with the terms to which users have consented.

Users have the right to access, review, and request modifications to the personal data held within their account at any time.

Accessing and Updating Account Information

Users may access most personal details directly through the account settings section of the platform. The following actions can be performed via the account dashboard:

• Reviewing stored contact information and profile details
• Updating email addresses, phone numbers, and residential addresses
• Uploading or replacing identity verification documents

Requesting Data Correction or Deletion

For modifications or removal of data that cannot be updated through the account portal, users may submit a formal request to the customer support team. Requests must include:

• Full name as registered on the account
• Account username or registered email address
• A description of the data to be corrected or deleted
• Supporting documentation where applicable

Requests are processed within a reasonable timeframe in accordance with applicable Indian data protection law. Certain data may be retained for mandatory legal or regulatory periods even following a deletion request.

Security Verification and Identity Checks

Before processing any request involving sensitive account changes or data deletion, the platform may require users to complete identity verification procedures. By submitting such a request, users consent to these security checks as a necessary step to protect account integrity.

Payment Data and Third-Party Processors

Payment information is processed through authorised third-party electronic service providers. These providers operate under strict contractual data protection obligations. Users consent to the transmission of relevant payment data to these providers as part of the transaction process. The platform does not store full payment card details on its own servers.

The Parimatch platform is intended exclusively for adult users. The services, including online casino games and sports betting, are not suitable for or directed at individuals under the age of 18.

Registration Restrictions

• Users must be 18 years of age or older to register an account
• Users are required to confirm their age during the registration process
• The platform reserves the right to request identity documentation to verify age at any stage of the account lifecycle

Limitations of Age Verification

The platform acknowledges that digital age verification has inherent limitations. Without supporting identity documentation, independent verification of a user’s age cannot be guaranteed. Users are responsible for providing accurate age information during registration.

Procedure for Parents and Guardians

If a parent or legal guardian suspects that a minor has registered on the platform or that personal data belonging to a minor has been collected without authorisation, they may contact the customer support team immediately. Upon confirmation of the minor’s identity and account details, the following actions will be taken:

• The account will be permanently closed
• All associated personal data will be deleted in accordance with applicable data protection obligations
• Any funds held in the account will be handled in line with the platform’s terms and applicable regulations

The platform cooperates fully with parents, guardians, and relevant authorities in matters concerning the protection of minors.

In the course of providing services, personal data collected from users in India may be transferred to, stored in, or processed in countries other than India. Such transfers may occur when the platform works with partners, affiliates, service providers, or technical infrastructure located outside India.

Basis for International Transfers

By creating an account and using the services offered through this platform, users provide their explicit consent to the international transfer of their personal data as described in this document. This includes transfers to jurisdictions that may have data protection standards different from those applicable in India.

Safeguards Applied to Cross-Border Transfers

Regardless of where personal data is processed, the platform ensures that all agents, affiliates, and third-party partners who receive such data are bound by strict confidentiality and data protection obligations. These obligations are enforced through:

• Contractual data processing agreements with all relevant parties
• Regular due diligence reviews of third-party data handling practices
• Requirements that partner organisations maintain technical and organisational security standards equivalent to those applied by the platform itself

Users who do not consent to international data transfers should refrain from using the platform’s services, as such transfers are an inherent aspect of the global infrastructure required to deliver those services.

This Legal Disclaimer forms an integral part of the Privacy Policy and is intended to define the specific legal framework that governs the relationship between the platform and its users with respect to personal data.

Scope and Application

The provisions contained within this disclaimer may modify the scope or application of certain general legal norms, establishing a specific legal regime applicable to the collection, processing, and handling of user data on this platform. This disclaimer applies in conjunction with, and does not replace, the rights and obligations set out in applicable Indian law.

Acceptance and Legal Binding

This disclaimer, and the Privacy Policy as a whole, becomes legally binding upon a user through any of the following acts:

• Signing or electronically confirming acceptance during the registration process
• Ratifying the terms through continued use of the platform following any policy updates
• Joining the agreement by completing the account registration process

Once accepted, users are considered to have read, understood, and agreed to all provisions contained within this document. Users are advised to review this policy periodically, as updates may be made in response to changes in applicable law or platform operations.

This website uses cookies to support its technical functionality and to improve the experience of users who visit and interact with the platform.

What Cookies Are

Cookies are small text files placed on a user’s device by the website when it is visited. These files are stored locally and allow the website to recognise the device on subsequent visits, enabling a more consistent and efficient browsing experience.

How Cookies Are Used on This Platform

Cookies are used for the following purposes:

• Statistical analysis: Collecting aggregated data on how users interact with the website, including pages visited and time spent on site, to support informed decisions about platform development
• Behavioural analysis: Monitoring patterns of use to identify areas of the site that may benefit from technical improvement
• Personalisation: Remembering user preferences, such as language settings and account login status, to reduce repetitive data entry
• Performance optimisation: Ensuring the website loads correctly and functions as intended across different devices and browsers

Cookie Storage Period

Cookies placed by this website are stored on the user’s device for a period of 12 months from the date of placement, unless deleted by the user before that period concludes.

Managing Cookie Preferences

Users may adjust their cookie settings at any time through their browser settings. Disabling certain cookies may affect the functionality of some features on the platform. Continued use of the website following acceptance of the cookie notice constitutes consent to the use of cookies as described in this section.

Full and unconditional acceptance of this Privacy Policy is required in order to access and use the services provided through this platform.

Conditions of Acceptance

By registering an account or continuing to use the platform, users confirm that they have read and accepted the terms of this Privacy Policy in full. Partial acceptance is not permitted. Users who do not agree with any part of this document are advised not to use the platform’s services.

Precedence of the Current Version

The current version of this Privacy Policy supersedes and replaces all previous versions. In the event of any conflict between a prior version and the current version of this document, the current version shall prevail in all cases.

Policy Updates

This Privacy Policy may be updated periodically to reflect changes in applicable law, regulatory requirements, or the platform’s data processing practices. Users will be notified of material changes through the website or via the contact details registered on their account. Continued use of the services following such notification constitutes acceptance of the revised policy.

The platform may share personal data with third parties in specific circumstances, as described in this section. All such sharing is conducted in accordance with this Privacy Policy and applicable Indian data protection laws.

Circumstances for Data Sharing

Personal data may be transferred to third parties in the following situations:

• Dispute resolution: When disclosure is necessary to investigate, mediate, or resolve disputes between users and the platform or between users themselves
• Contractual obligations: When fulfilling agreements with licensed service providers, payment processors, or technology partners requires the transfer of relevant user data
• Legal and regulatory requirements: When required by law, court order, or at the direction of a competent regulatory or law enforcement authority

Disclosure of Third-Party Recipients

Third parties who regularly receive user data as part of the platform's operational processes are identified on the website where required by applicable law. In cases where a third party is not pre-listed, the platform will disclose the identity of the recipient, the purpose of the data transfer, and the volume of data to be shared, prior to or at the time of transfer.

Consent to Data Transfer

By submitting personal data through the registration process or during the use of the services, users provide their consent to the transfer of that data to third parties in the circumstances described above. Users who wish to withdraw consent for specific data transfers may contact the customer support team, subject to the limitations imposed by legal and contractual obligations.

The Parimatch website may contain links to third-party websites and online resources that are not operated or controlled by this platform.

Scope of This Policy

This Privacy Policy applies solely to the collection and processing of personal data on this platform. It does not extend to any external websites that may be accessed through links displayed on this site. Each third-party website operates under its own privacy policy and data handling practices.

Limitation of Liability

The platform accepts no responsibility or liability for the collection, use, storage, or disclosure of personal data by any third-party website. The inclusion of a link on this platform does not constitute an endorsement or recommendation of the linked website or its privacy practices.

User Responsibility

Users are advised to review the privacy policies and terms of any external websites they visit before submitting personal information on those platforms. Any interaction with a third-party website is solely at the user’s discretion and risk.