Responsible Gaming

All forms of gambling carry an inherent risk of financial loss. Players on Parimatch are encouraged to approach betting as a form of entertainment, not as a source of income or a solution to financial difficulties.

Responsible play means staying in control of your time and money at all times. The following principles support a safe betting experience:

• Set a personal budget before placing any bets and stick to it.
• Never chase losses by increasing stakes beyond your planned limits.
• Keep track of time spent on the platform and take regular breaks.
• Avoid betting under the influence of alcohol, stress, or emotional distress.
• Treat any winnings as a bonus, not as an expected outcome.
• Gambling should never interfere with work, family, or personal responsibilities.
• Use the platform’s built-in tools to monitor and control your activity.

Betting addiction can develop gradually, and early recognition is essential for preventing serious harm. The indicators below are common warning signs that a person's gambling habits may have become problematic:

• Spending more money on betting than originally intended.
• Feeling restless or irritable when attempting to stop or reduce gambling.
• Repeatedly trying and failing to cut back on betting activity.
• Using gambling as a way to cope with anxiety, depression, or personal problems.
• Lying to family members or close friends about the extent of gambling activity.
• Neglecting work, education, or personal relationships due to time spent betting.
• Borrowing money or selling possessions to fund gambling sessions.
• Continuing to gamble even after suffering significant financial losses.
• Experiencing persistent thoughts about betting throughout the day.
• Feeling a need to place increasingly larger bets to feel the same level of excitement.

If any of these signs are familiar, professional support is available and seeking help at the earliest opportunity is strongly advised.

Taking action early can prevent gambling from escalating into a serious problem. Parimatch provides several practical tools and recommendations to help players maintain control:

• Use the deposit limit feature to cap the amount of money added to your account within a set period.
• Activate session time limits to receive automatic reminders about the duration of your play.
• Request a cooling-off period if you feel you need a short break from the platform.
• Apply for self-exclusion if you believe you need a longer or permanent break from betting.
• Reach out to customer support at any time for guidance on activating these tools.
• Keep a personal log of your betting activity, including amounts wagered and time spent.
• Speak openly with a trusted person in your life about your gambling habits.
• Avoid accessing the platform late at night or during periods of emotional vulnerability.
• Contact a professional counsellor or addiction specialist for structured support.
• Make use of external helplines and addiction resources available to players in India.

Several established organisations in India and internationally provide confidential support to individuals affected by gambling addiction. Professional guidance is available to both players and their families.

• iCall (TISS) – A psychological counselling service run by the Tata Institute of Social Sciences, available to individuals across India. Website: icallhelpline.org
• Vandrevala Foundation Helpline – Provides 24/7 free mental health support, including for behavioural addictions. Helpline: 1860-2662-345. Website: vandrevalafoundation.com
• iGaming Council Responsible Gambling Resources – Offers educational material and self-assessment tools for online gamblers. Website: responsiblegambling.org
• Gamblers Anonymous India – A peer support network based on the 12-step recovery programme for individuals affected by compulsive gambling. Website: gamblersanonymous.org
• National Mental Health Helpline (Kiran) – A Government of India initiative offering free, confidential mental health support available around the clock. Helpline: 1800-599-0019
• BeGambleAware – An internationally recognised organisation providing advice, support, and treatment referrals for problem gambling. Website: begambleaware.org

Players who are concerned about their gambling habits can contact the Parimatch support team at any time for assistance. The team is equipped to help activate responsible gaming tools and provide guidance on available options.

• Live Chat – Available directly on the Parimatch website for immediate assistance during operating hours.
• Email Support – Players can submit detailed queries or requests for account restrictions via the official support email address listed on the platform.
• Help Centre – The on-site help section contains step-by-step instructions for setting limits, requesting exclusions, and accessing account controls.

All responsible gaming requests are handled with full confidentiality. Players are encouraged to contact support without hesitation if they need help managing their account activity.