Parimatch Rules and Regulations in India

All users accessing Parimatch services in India are subject to the terms outlined in this agreement. By completing the registration process and creating an account, users enter into a legally binding agreement with the platform. These general terms define the scope of permitted use, the rights of the user, and the obligations of the platform.

User Eligibility

To use the platform and its services, a user must meet the following requirements:

• Be at least 18 years of age at the time of registration.
• Be a resident of a jurisdiction where access to the platform is not prohibited by applicable law.
• Not be a current employee, contractor, or close associate of the platform or its affiliated entities.
• Have not previously been excluded or banned from the platform.

User Agreement

Registration on the platform constitutes full acceptance of the current version of these terms and conditions, as well as any supplementary policies such as the Privacy Policy and the Responsible Gambling Policy. Users are responsible for reviewing updated terms periodically. The platform will notify registered users of material changes through the registered email address or via a notice displayed upon login.

Acceptable Use

The platform may be used solely for lawful personal entertainment purposes. The following activities are strictly prohibited:

• Using automated software, bots, or scripts to interact with the platform.
• Attempting to exploit technical errors, glitches, or vulnerabilities in the system.
• Engaging in any form of fraud, collusion, or match manipulation.
• Creating multiple accounts for the same individual.
• Using another person’s account or identity to access services.

Violation of acceptable use standards may result in the suspension or permanent closure of the account, forfeiture of any pending bonuses, and the referral of the matter to relevant legal authorities where appropriate.

Intellectual Property and Content Protection

All content available on the platform, including graphics, software, data feeds, and text, is the intellectual property of the platform or its licensed providers. Users are granted a limited, non-transferable licence to access and use the platform for personal purposes only. Reproduction, distribution, or commercial exploitation of any platform content without written authorisation is strictly prohibited.

Limitation of Liability

The platform shall not be held liable for losses arising from:

• Service interruptions caused by technical failures, maintenance, or third-party provider issues.
• Delays or errors in data transmission beyond the platform’s reasonable control.
• User decisions made on the basis of information displayed on the platform.

The platform’s total liability to any individual user in connection with these terms shall not exceed the total amount deposited by that user in the thirty days preceding the event giving rise to the claim.

All betting activity on Parimatch is governed by a standardised set of wagering policies. These rules apply to all sports markets, event types, and bet formats available on the platform. Users are required to familiarise themselves with these rules prior to placing any bet.

Eligibility to Place Bets

Only verified account holders who meet the platform’s eligibility criteria are permitted to place bets. Unverified accounts may have restrictions on the maximum stake amount or the total number of transactions permitted until identity verification is completed.

Bet Acceptance

A bet is considered accepted only upon confirmation by the platform’s system and the issuance of a unique bet reference number. The platform reserves the right to decline or limit any bet at its sole discretion, including:

• Bets placed after an event has commenced, unless the market is specifically designated as live or in-play.
• Bets placed on markets that have been suspended or withdrawn.
• Bets that exceed the applicable stake limits for the selected market.

Minimum and Maximum Stakes

The following general stake parameters apply to accounts on the platform:

• Minimum stake per bet: INR 100 (equivalent in supported currencies).
• Maximum stake per bet: Variable by market, event type, and account status. Specific limits are displayed at the time of bet placement.
• Maximum payout per bet: Subject to per-event and per-market caps as determined by the platform.

The platform reserves the right to adjust individual account limits based on betting patterns, account history, or risk assessment outcomes.

Settlement of Bets

All bets are settled in accordance with the official result declared by the relevant governing body of the sport or event in question. In the absence of an official result, the platform may apply its own settlement procedures, which will be communicated to affected users.

• Winning bets are credited to the user’s account balance following settlement.
• Void bets are returned to the user’s account at the original stake amount.
• In the case of a dispute regarding settlement, users may submit a formal complaint through the platform’s customer support channels.

Bet Restrictions and Cancellations

The platform may restrict, suspend, or cancel a bet under the following circumstances:

• Evidence of fraudulent activity or manipulation of an event.
• Errors in the published odds due to technical or human error.
• Regulatory instructions from a relevant authority requiring the voiding of a specific market.
• Force majeure events resulting in the abandonment or postponement of an event.

In all cases of cancellation, the original stake will be returned to the user’s account unless the bet was placed in violation of these terms.

All financial transactions on Parimatch are subject to the payment policies outlined in this section. Users in India are required to comply with these rules when depositing funds into or withdrawing funds from their accounts.

Available Payment Methods

The platform supports a range of payment options for users in India, including:

• UPI (Unified Payments Interface): For instant deposits and withdrawals.
• Net Banking: Available through major Indian banks.
• Debit Cards: Visa and Mastercard issued by Indian financial institutions.
• E-Wallets: Selected digital wallet providers as listed on the platform’s cashier page.

The availability of specific payment methods may vary based on the user’s location, account status, and current platform configurations. Users are advised to verify available options at the time of transaction.

Transaction Limits

• Minimum deposit: INR 300 or equivalent, subject to the payment method selected.
• Minimum withdrawal: INR 500 or equivalent, subject to the payment method selected.
• Maximum transaction limits: Determined by the payment provider and the user’s account verification level. Higher limits are available to fully verified accounts.

Fees

The platform does not charge fees on standard deposits. However, third-party payment providers may apply their own processing charges, for which the platform bears no responsibility. Withdrawal fees, if applicable, will be disclosed at the time of the transaction.

Processing Timelines

Processing times may be extended during periods of high transaction volume, system maintenance, or pending verification requirements.

Identity Verification (KYC) and AML Compliance

As part of its compliance obligations, the platform requires users to complete a Know Your Customer (KYC) verification process before withdrawals are processed. The following documents may be requested:

• Government-issued photo identification (Aadhaar card, PAN card, or passport).
• Proof of residential address (utility bill or bank statement issued within the last three months).
• Proof of payment method ownership.

Transactions identified as suspicious or inconsistent with a user’s stated profile may be held pending further investigation. The platform reserves the right to freeze account funds and report suspicious activity to relevant authorities in accordance with applicable Anti-Money Laundering regulations.

Parimatch is committed to supporting safe and responsible gambling practices. The platform acknowledges that a small proportion of users may develop problematic gambling behaviour, and it maintains a range of tools and resources to assist those individuals in managing their activity.

Tools for Managing Gambling Activity

Registered users have access to the following self-management tools through their account settings:

• Deposit Limits: Users may set daily, weekly, or monthly caps on the total amount deposited into their account. Once a limit is set, it takes effect immediately. Increases to an existing limit are subject to a mandatory cooling-off period.
• Loss Limits: Users may define a maximum loss threshold over a specified period, after which betting activity will be temporarily restricted.
• Session Time Limits: Users may restrict the duration of individual gambling sessions.
• Reality Checks: Automated notifications can be configured to alert users after a specified period of continuous play.
• Self-Exclusion: Users who believe their gambling has become harmful may request a temporary or permanent self-exclusion from the platform. During the exclusion period, account access is suspended and no promotional communications will be sent.
• Account Cooling-Off: A short-term break from gambling activity can be requested without full self-exclusion.

Self-Assessment

Users who are uncertain about whether their gambling behaviour may be problematic are encouraged to complete a self-assessment questionnaire available on the platform’s responsible gambling page. This tool provides a structured framework for evaluating patterns of behaviour against recognised indicators of gambling-related harm.

Support Organisations and Resources

Users seeking professional guidance or support in relation to gambling-related issues are directed to the following organisations:

• iGaming responsible gambling associations and licensed counselling services available in India.
• National Centre for Responsible Gaming (India): Provides educational resources and referral pathways for affected individuals and their families.
• Gamblers Anonymous India: A peer-support network for individuals managing gambling-related difficulties.

Users may contact the platform’s customer support team at any time to request the activation of any responsible gambling tool or to seek further information about available resources.

Parimatch operates under a strict Anti-Money Laundering and Counter-Terrorist Financing framework in accordance with the regulatory standards applicable to its licensed operations. All users of the platform are subject to these obligations, and any activity inconsistent with these standards may result in account restriction, fund suspension, or mandatory reporting to relevant authorities.

Know Your Customer (KYC) Procedures

All registered users are required to complete identity verification before accessing the full range of platform services, including withdrawals. The KYC process involves:

• Submission of a valid, government-issued photo identification document.
• Verification of residential address through acceptable documentation.
• Confirmation of the ownership of the payment method used.

Additional documentation may be requested based on the user’s transaction history or account activity profile.

Transaction Monitoring

The platform employs automated and manual monitoring systems to review all financial transactions in real time. Transactions are assessed against established risk thresholds and may be flagged based on the following criteria:

• Unusually large or frequent deposits or withdrawals inconsistent with the stated account purpose.
• Patterns suggesting structured transactions intended to circumvent reporting obligations.
• Use of multiple payment methods or accounts by a single user.
• Geographic or behavioural inconsistencies relative to the user’s established profile.

Detection of Suspicious Activity

Where suspicious activity is identified, the platform’s compliance team will initiate a review of the relevant account and transactions. During this review period:

• The user’s account may be temporarily restricted from conducting financial transactions.
• Pending withdrawals may be placed on hold until the review is concluded.
• The user may be required to provide additional documentation or explanation.

The platform is legally obligated to file reports with relevant financial intelligence authorities where the evidence of money laundering or terrorist financing is substantiated. Users will not be informed of any such report, in accordance with applicable legal requirements.

Consequences of Policy Violations

Any user found to have engaged in or facilitated money laundering, terrorist financing, or related financial crimes will be subject to:

• Immediate and permanent account closure.
• Forfeiture of all funds held in the account, subject to applicable legal processes.
• Reporting to the relevant law enforcement and regulatory authorities.

The platform reserves the right to withhold funds for the duration of any investigation or legal proceeding related to AML or CTF concerns.

Parimatch collects, processes, and stores personal data in accordance with applicable data protection legislation and the platform’s internal privacy standards. This section outlines what data is collected from users, how it is used, and the rights available to users regarding their personal information.

Personal Data Collected

The platform collects the following categories of personal data from users:

• Identity Data: Full name, date of birth, and government-issued identification numbers.
• Contact Data: Email address, phone number, and residential address.
• Financial Data: Bank account details, payment method identifiers, and transaction history.
• Technical Data: IP address, device identifiers, browser type, and session activity logs.
• Usage Data: Betting history, account preferences, and interaction records with platform features.
• Verification Data: Documents submitted as part of the KYC process.

How Personal Data Is Used

Collected data is used for the following purposes:

• Account creation, verification, and ongoing account management.
• Processing of deposits, withdrawals, and other financial transactions.
• Compliance with AML, KYC, and regulatory reporting obligations.
• Fraud detection, security monitoring, and risk assessment.
• Customer support and dispute resolution.
• Sending transactional communications, including account notifications and policy updates.

The platform does not sell personal data to third parties. Data may be shared with regulated service providers, payment processors, and regulatory authorities only to the extent required to fulfil the purposes listed above.

User Rights

Users have the following rights in relation to their personal data, subject to applicable legal limitations:

• Right to Access: Users may request a copy of all personal data held by the platform.
• Right to Correction: Users may request the correction of inaccurate or incomplete data.
• Right to Deletion: Users may request the deletion of personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention requirements.
• Right to Restriction: Users may request that processing of their data be restricted in certain circumstances.
• Right to Object: Users may object to the processing of their data for specific purposes, including direct marketing.
• Right to Portability: Users may request that their data be provided in a structured, machine-readable format.

Requests to exercise any of these rights should be submitted through the platform’s official customer support channels. The platform will respond within the timeframe prescribed by applicable data protection law.

Parimatch maintains a comprehensive security infrastructure designed to protect user accounts, financial transactions, and personal data from unauthorised access, misuse, or breach. The following measures are in place across all platform environments, including the website and mobile application.

Data Encryption

All data transmitted between users and the platform is protected using Transport Layer Security (TLS) encryption with a minimum of 256-bit encryption standards. This applies to all communications involving personal data, financial information, and account credentials. Data stored on the platform’s servers is subject to equivalent encryption protocols.

Two-Factor Authentication (2FA)

Users are strongly advised to activate two-factor authentication on their accounts. When enabled, 2FA requires the user to verify their identity through a secondary method, such as a one-time password (OTP) sent to the registered mobile number or email address, in addition to the standard login credentials. This significantly reduces the risk of unauthorised account access.

Account Activity Monitoring

The platform’s security systems continuously monitor account activity for indicators of compromise or misuse, including:

• Login attempts from unrecognised devices or geographic locations.
• Rapid or unusual changes to account settings, including payment details.
• Multiple failed authentication attempts.
• Simultaneous active sessions from different devices.

Where suspicious activity is detected, the platform may temporarily lock the affected account and notify the registered user through their verified contact details.

User Responsibilities

Users are required to take reasonable steps to maintain the security of their own accounts, including:

• Using a strong, unique password for the platform account.
• Not sharing login credentials with any other individual.
• Logging out of the account after each session, particularly on shared or public devices.
• Reporting any suspected unauthorised access to the platform’s security team without delay.

Incident Response

In the event of a confirmed data security incident affecting user information, the platform will:

• Notify affected users as soon as practicable through their registered contact details.
• Provide information on the nature of the incident and the data involved.
• Take immediate remedial action to contain the breach and prevent further exposure.
• Report the incident to relevant regulatory authorities in accordance with applicable legal obligations.